Digital products, third-party charges and work already performed can materially affect refund eligibility.
General principle
Refund or cancellation eligibility depends on the specific product/service, work completed, licences activated, third-party charges committed, customisation performed and the commercial terms accepted for the order.
DSC, tokens and third-party services
Amounts paid or committed to a Certifying Authority, verification provider, PKI token supplier, courier, payment service or other third party may become non-refundable after processing, activation, dispatch or commitment.
Software and digital products
Activated licences, delivered digital products, completed installations, customisations, consumed support or services already substantially performed may not be refundable unless the applicable quotation or written agreement provides otherwise.
Website and development work
Advances may be adjusted against discovery, design, development, domain/hosting, third-party tools and completed work. Any eligible balance is determined against the agreed scope and work performed up to cancellation.
How to request review
Send the order/invoice reference, payment details and reason for cancellation to info@safe4sign.com. Approval and processing time depend on the applicable product/service and payment channel.